Contact Support

Technical Support Hotline: (888) 309-4212

Available Monday - Friday, 7:00am - 1:00am (EST) Weekend, 8am - 8pm EST
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is $1.29 a minute. You get charged the minute the phone is answered, not while you are on call waiting.

General questions (Customer Service)

Nero customer service can help you if you need assistance with lost serial numbers, rebate inquiries, basic non-troubleshooting issues regarding the Nero installation process, questions about purchases, and requesting replacement installer disc.

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Customer Service (Serving the U.S., Canada, and Mexico)

E-mail:
US-CustomerService@nero.com

Phone:
(818) 956-7551
(Available Monday through Friday, from 9:00am until 8:00pm EST)
Please note: this is a toll call to the Los Angeles, California area. You will be responsible for any local or long distance phone charges that incur. This is not a technical support number and our customer service agents are unable to assist you with any technical support questions.

Mail:
Nero Inc.
330 N. Brand Blvd., Suite 800
Glendale, CA 91203-2335
USA

Fax: (818) 956 7094 (US office)

Ordering questions

Do you have questions about your order or the status of your purchase?
Nero customer service can help!

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Many Nero users have asked us great questions!

Check here to see if a resolution to your problem can be found here.
If not, and you think you need further assistance, please contact our customer service.

The Nero Online Shop is managed by Asknet AG.

Please click here to find FAQs about ordering as well as customer service contacts for Asknet.

Technical questions for a specific product

For technical questions about Nero products, Nero technical support can help!

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Free E-mail Support:
For your convenience, a standard inquiry e-mail form is available here.