Technical Support

Support Knowledge Base

Check out our KnowHow App & Knowledge Base. This is packed with FAQs, Manuals, Tutorials and lots more.

Nero Forum

The Nero Forum is moderated by Nero Support employees and our Nero MVPs.

Find loads of expert hints and tips or start your own thread.


Technical Support via e-mail is available for the following products:
Nero 2018, 2017, 2016, 
Nero Burn Express 3 &
Nero TuneItUp within 24 months of date of purchase.

Outside of this time frame and for older versions of Nero we offer support via the Knowledge Base and the Nero Forum.

Letter & Fax

Nero Development & Services GmbH
Technical Support
Rüppurrer Strasse 1a
76137 Karlsruhe

Fax: +49 721 62726499

Audials One 2019

Audials One 2019

The best choice to get music & videos for free from the Internet

US $74.95
US $49.90
Nero TuneItUp PRO

Nero TuneItUp PRO

Finds and fixes PC problems that slow you down

US $49.95
US $24.95
Secur360 Driver Updater

Driver Updater

Keep your drivers up to date

US $29.95
US $29.95