Nero
Contact

Nous apprécions toujours les retours de nos clients.
Besoin d'aide concernant votre commande, des questions techniques ou d'ordre général ?
Nos équipes de service à la clientèle et de support technique sont heureuses de vous assister.

 

 

Vous avez des questions concernant votre commande ? Voici de l’aide ! Avant de prendre contact avec le support technique, veuillez regarder ci-dessous afin de voir si la solution à votre problème ne s’y trouve pas.

Beaucoup d´utilisateurs Nero nous ont posés des questions intéressantes ! Vérifiez ici si une solution à votre problème est proposée.

Si non, et si vous pensez avoir besoin de plus d´assistance, veuillez contacter notre service client. La boutique en ligne de Nero est gérée par Asknet AG. Veuillez cliquer ici pour consulter les FAQ relatives à la commande ou contacter le service clientèle Asknet.

 

Si vous avez besoin d’aide concernant des numéro de série perdus, des rabais, des questions sur l’achat et les disques d’installation remplaçants.

E-mail:
Un formulaire standard e-mail est mis à disposition pour nous contacter facilement : Service clientèle - Formulaire de contact

Courrier :
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
ALLEMAGNE

Fax : (Bureau Allemagne) )
+49 7248 928 499 ( le '+' est le préfixe que vous utilisez pour les appels internationaux)

Vous avez des questions technique concernant nos produits ? Voici de l’aide !

Support gratuit par e-mail :
Un formulaire standard e-mail est mis à disposition pour nous contacter facilement :
Support technique – Formulaire de contact

 

Hotline :
La hotline du support technique est disponible dans les pays suivants :

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Switzerland Support

Technical Support Hotline: 0900 - 520322 (3,13 CHF per minute)

This hotline is available on German working days, Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).
This hotline is at your own expense and provides only German-speaking support! There is no call waiting.

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Netherlands

Technical Support Hotline: 0900 - 20 70 707 (0,80 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline Italy

Technical Support Hotline: 0899399818 (0,80 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline Great Britian

Technical Support Hotline: 0905 076 0397 (£ 0,75 per minute)

This hotline is available Monday to Friday from 8am to 6pm GMT. (excluding holidays)

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy please try again later.

Hotline Germany

Technical Support Hotline: 0900 - 5203220 (1,86 Euro per minute)

The hotline is available on German working days, Monday to Thursday from 9 am to 5 pm and Friday from 9 am to 4 pm (CET).
This hotline is at your own expense! There is no call waiting.

Hotline Spain

Technical Support Hotline: 80 73 003 02 (0,70 Euro per minute)

This hotline is available Monday to Friday from 9.00 am to 6.00 pm CET

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline France

Technical Support Hotline: 0899 650 064 (1,35 Euro per call + 0,34 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.

Hotline USA, Canada & Mexico Support News

Technical Support Hotline: 1-888-309-4212

Available Monday - Friday, 8:00am - 5:30pm (PST)
US, Canada and Mexico only

Please note: This hotline is at your own expense. The charge is
$ 1.29 a minute. You get charged the minute the phone is answered,
not while you are on call waiting.

Hotline Belgium

Technical Support Hotline: 0903 - 99 327 (1,12 Euro per minute)

This hotline is available Monday to Friday from 09.00 am to 10.00 pm and on Saturday from 12.00 pm to 06.00 pm (CET).

Legal Disclaimer
This hotline is managed on behalf of Nero AG. It is at your own expense. When you call and all lines are busy you can decide to remain on the line or hang up and try again later.the line or hang up and try again later.

Hotline Austria

Technical Support Hotline: 0900 - 520322 (2,16 Euro per minute)

This hotline is available on German working days.
Monday to Thursday from 09.00 am to 05.00 pm and Friday from 09.00 am to 04.00 pm (CET).

This hotline is at your own expense and provides only German-speaking support!
There is no call waiting.

 

Courrier :
Nero AG
Im Stoeckmaedle 13-15
76307 Karlsbad
ALLEMAGNE

Fax: (Bureau Allemagne)
+49 7248 928 499 (le '+' est le préfixe que vous utilisez pour les appels internationaux)

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