Welcome to the Nero support overview

How do I find my serial number or
the download link?

Start a request to get an overview of your orders.


How do I report a problem in Nero 2019?

  • Start the new "Live Guide" and report the problem using the "Report a Problem" feature. Learn more

    Nero 2019 Standard Suite - Live Guide

    NEW: Use the Live Guide to send your feedback to Nero or report a problem.


What can I do if I am using an
older version of Nero?

You can report your problem via the support app "Nero KnowHow Plus". Download the application from here and follow the instructions of the application. Learn more


Can I also get help via a mobile app?

Nero KnowHow is the support app for the current Nero 2018 & 2019 products.

Download on Google Play
Download on App Store
Get it on Windows 10

How can I get help in other ways?

You can also contact us by phone or via the "Contact Support" website. 


Support for previous products

Audials One 2019

Audials One 2019

The best choice to get music & videos for free from the Internet

US $74.95
US $49.90
Nero TuneItUp PRO

Nero TuneItUp PRO

Finds and fixes PC problems that slow you down

US $49.95
US $24.95
SecuPerts Driver Updater

Driver Updater

Keep your drivers up to date

US $29.95
US $29.95