Welcome to the Nero support overview

How do I find my serial number or the download link?

Start a request to get an overview of your orders (If you have placed an order through Cleverbridge, please click here).

 
 
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How can I get help in other ways?

You can find useful information, tipps and FAQs in our new Nero Knowledge Base. For additional help you can also contact feedback@nero.com directly. 

 
 
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How do I report a problem in Nero 2019?

Start the new "Live Guide" and report the problem using the "Report a Problem" feature.

 
 
Nero 2019 Standard Suite - Live Guide

NEW: Use the Live Guide to send your feedback to Nero or report a problem.

 
 
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What can I do if I am using an older version of Nero?

You can report your problem via the support app "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

 
 
 
 
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Support for previous products

 
 
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Can I also get help via a mobile app?

Nero KnowHow is the support app for the current Nero 2018 & 2019 products.

Download on Google Play
Download on App Store
Get it on Windows 10
 
 
 
 
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