When trying to burn a disc, I get an error message during the burn process. What can I do ?

The burn problem can be caused by the following:

1. Outdated firmware of your recorder
2. Poor media quality (e.g. CD or DVD)
3. Write speed set too fast

Please proceed with the following steps to solve your problem:

1. Please proceed as follows to find out the exact name of your recorder and your firmware version - you can use the Nero InfoTool to find this information.

Download the file "InfoTool.zip" and save this file to your desktop.
Extract the zipped file on your hard drive using WinZip or WinRAR.
Double-click on the EXE file to start the Nero InfoTool.
-> The window "Nero InfoTool - Retrieving Information" will open.

Please wait until the progress bar has moved completely to the right.
-> The window "Nero InfoTool" will open.

Click on the "Drive" tab.
-> The manufacturer and the model of the recorder are being displayed.

If necessary, use the drop-down menu at the top right margin of the window to select your recorder.
-> In the top right corner you will see the firmware version.

Compare the displayed version with the information available on the website of the manufacturer of the recorder to see if a firmware update is available for

your recorder.
If you do not have the current version, please contact the manufacturer of your recorder to get the latest firmware for your model.

Please note that an old firmware can cause compatibility problems as well as burn failures.

Firmware updates for your recorder are provided only by the manufacturer of your recorder.
All firmware updates and support for updating the firmware of your recorder must be provided by either the recorder manufacturer or the OEM you purchased

your recorder bundle from. We are sorry not to be able to assist you in this.

Legal disclaimer:
"Nero AG is not liable for firmware updates as these updates are not offered by Nero AG. All updates are performed at one’s own risk. Nero AG will not be liable for the legality of the firmware."

2. Use another brand of media:

Try more than one brand of media. For Example: TDK, Verbatim, Imation, Yamaha, HP, etc.
Also contact the manufacturer of your recorder drive and ask for tested and recommended recordables for your recorder drive.

3. Change the write speed settings to a lower speed.

If the burn problem still persists, please contact Nero Technical Support and send the following information/files:

4. A step-by-step description on how you proceeded
5. Error messages as a screenshot
6. The Log archive NeroSupport.cab

A step-by-step description on how you proceeded

Please explain in detail how you proceeded.
Which application of Nero do you use, what exactly do you want to do?

Error messages as a screenshot

Do you get any error messages? If so, what does the message tell you?
To enable us to analyze the problem, we need a screenshot which will support us in finding a solution.

Click here to find detailed instructions on how to create a screenshot.

The Log archive NeroSupport.cab

Click here to find detailed instructions on how to create the Log archive Nero Support.cab.